# WhatsApp Support and Otto

Get help with your fleet and reach a person when you need one.

Last updated: <time datetime="2026-09-22">22 September 2026</time>.

Otto is Fleetr's AI-powered customer support assistant, available 24/7 via WhatsApp. Send a message to [+254 745 952 020](https://wa.me/254745952020) to get started.

## What Otto Can Do

- Answer fleet tracking, device, and account questions instantly
- Look up vehicle locations, device status, and account details
- Create and track support tickets on your behalf
- Provide contextual help based on your conversation history
- Escalate complex issues to human agents

## How It Works

1. Send a WhatsApp message to Fleetr's number
2. Describe the vehicle or account issue and include the relevant time or error
3. Otto uses the available conversation context and authorised fleet information to help investigate
4. Otto responds with a helpful, contextual answer

## Limitations

- Otto cannot change your billing, subscription, contracts, or account status — these require a human agent
- Responses are informational, not legal or professional advice
- Accuracy depends on data quality and system availability
- Always verify Otto's recommendations for critical decisions

## Human Escalation

Request a human agent at any time by asking Otto (e.g., "I want to talk to a human"). All support tickets created by Otto are reviewed by human agents, and account changes require human approval.

## Your Rights

Tell Otto if you want to speak to a human. For privacy questions or to request an alternative to AI-assisted support, contact [hello@fleetr.co.ke](mailto:hello@fleetr.co.ke). See the [Privacy Policy](https://fleetr.co.ke/privacy) for the service's published data-handling information.

## Related Guides

- [Troubleshoot Tracking and Account Problems](/docs/troubleshooting)
- [GPS Tracking and Fleet Management Questions](/docs/faq)
- [GPS Tracking Glossary](/docs/glossary)
- [All customer guides](/docs)