Privacy Policy

Account Information:

• Name, email address, and phone number for account registration
• Company information and business details
• Payment and billing information
• User preferences and account settings

Vehicle and Fleet Data:

• Vehicle identification, make, model, and registration details
• GPS location data transmitted from installed tracking devices
• Route history, speed, and driving behavior data
• Engine diagnostics and maintenance information
• Fuel consumption and mileage tracking

Technical Information:

• Device information and hardware specifications
• App usage data and performance metrics
• Anonymized crash logs for app improvement
• Network connectivity and signal strength data

We use your information to:

• Provide real-time GPS tracking and fleet management services
• Generate reports, analytics, and insights about your fleet
• Send alerts and notifications about vehicle activities
• Process payments and manage your subscription
• Provide customer support and technical assistance
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements

We do not sell or rent your personal information. We may share data in these limited circumstances:

• Service Providers: Trusted partners who help us operate our platform
• Legal Compliance: When required by law or to protect our rights
• Emergency Services: In case of accidents or emergencies involving your vehicles
• Business Transfers: If our company is acquired or merged
• Your Consent: When you explicitly authorize data sharing

Fleetr uses Otto, an AI-powered assistant, to provide customer support via WhatsApp. Otto uses large language model (LLM) technology to understand your questions and provide helpful responses about your fleet and account.

Data Otto Processes:

• WhatsApp message content and recent conversation history (last 20 messages)
• Contact information (name, phone number, email address)
• Account and fleet data needed to answer your questions
• Message metadata such as timestamps and message direction

Third-Party LLM Providers:

Otto is powered by third-party large language model providers operating under strict data processing agreements. These providers process your messages solely to generate responses and do not retain your data for their own purposes.

We implement comprehensive security measures:

• End-to-end encryption for all data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection best practices
• Compliance with international security standards

All data is stored on secure servers within Kenya and compliant facilities, ensuring data sovereignty and protection under Kenyan law.

As a data subject, you have the right to:

• Access: Request a copy of your personal data we hold
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of data processing
• Complaint: Lodge complaints with the Data Protection Commissioner

To exercise these rights, contact us at privacy@loopy.co.ke.

We retain your information for the following periods:

• Account Information: For the duration of your subscription plus 7 years for legal compliance
• Vehicle Tracking Data: 3 years from the date of collection
• Financial Records: 7 years as required by Kenyan tax law
• Technical Logs: 1 year for system maintenance and support
• Marketing Data: Until you opt-out or request deletion

You can request earlier deletion of your data, subject to our legal obligations.

Fleetr is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

While we primarily store data within, some data may be transferred to other countries for processing by our service providers. When this occurs, we ensure:

• Adequate protection through contractual safeguards
• Compliance with Kenya's cross-border data transfer requirements
• Use of countries with adequate data protection laws
• Your explicit consent where required

We may update this Privacy Policy to reflect changes in:

• Our data processing practices
• Applicable laws and regulations
• Our services and features
• Industry best practices

We will notify you of significant changes via email or through our platform. Your continued use of our services after such notification constitutes acceptance of the updated policy.