Marketplace Return Policy

This policy covers GPS trackers, dash cameras, accessories, cables, relays, and other physical marketplace products.

Services, installation labor, activation fees, SIM or data bundles, software subscriptions, and other non-physical services are not returnable under this marketplace return policy.

Returns are accepted only where a product is defective, dead on arrival, damaged before delivery, or materially different from what was ordered.

We do not accept returns for change of mind, incorrect customer selection, compatibility issues not confirmed by us before purchase, or products that are no longer needed.

We accept exchanges for confirmed defective products where a suitable replacement is available.

If the same product is unavailable, we may offer an equivalent replacement, repair, store credit, or refund after inspection and approval.

Please report defective, damaged, or incorrectly supplied products within 48 hours of delivery or collection where possible.

Warranty claims after delivery are handled under the applicable manufacturer or supplier warranty terms.

Returned products must include all supplied accessories, packaging, manuals, cables, and labels where reasonably possible.

Returns or exchanges may be declined where the product has been physically damaged, misused, tampered with, improperly installed, exposed to water where not rated, repaired by a third party, or has missing serial, IMEI, or identification labels.

Installed, activated, SIM-provisioned, wired, paired, or configured devices may require inspection before any exchange, repair, or refund is approved.

Installation labor, removal labor, vehicle wiring work, and service setup fees are not refundable unless the issue was caused by our confirmed error.

Refunds are issued only after a defect, wrong item, or pre-delivery damage is confirmed and an exchange or repair is not suitable.

Approved refunds are processed to the original payment method where possible, or to a verified bank or M-Pesa account. Processing times depend on the payment provider.

Contact us before sending any product back. Include your name, phone number, order or invoice number, product name or SKU, and photos or video showing the issue.

Products returned without prior approval may be refused or delayed.

This policy does not limit any rights you may have under applicable Kenyan law.

For broader service terms, please review our Terms of Service.