Terms of Service

Fleetr provides comprehensive fleet management solutions including:

• Real-time GPS vehicle tracking
• Fleet monitoring and analytics dashboards
• Device management and installation services
• Route optimization and journey analytics
• Driver behavior monitoring and alerts
• Maintenance scheduling and fleet reports
• AI-powered customer support via WhatsApp (Otto)

Our services are designed to help Kenyan businesses optimize their fleet operations, reduce costs, and improve safety standards.

To use Fleetr, you must:

• Be at least 18 years old or represent a legal business entity
• Provide accurate and complete registration information
• Have legal authority to bind your organization to these terms
• Comply with all applicable laws and regulations
• Maintain the security and confidentiality of your account credentials

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized access.

We take data protection seriously and comply with Kenya's Data Protection Act:

• Vehicle location data is encrypted and securely transmitted
• Access to tracking data is restricted to authorized account users
• We implement industry-standard security measures
• Data is stored on secure servers with regular backups
• Fleetr Edge Technologies Ltd is registered with Kenya's Office of the Data Protection Commissioner as a Data Processor (registration 835-952B-00AC, valid through 9 September 2028)
• You retain ownership of your fleet and tracking data
• Fleetr Edge Technologies Ltd is registered with Kenya's Office of the Data Protection Commissioner as a Data Processor (registration 835-952B-00AC, valid through 9 September 2028)

For detailed information about data handling, please review our Privacy Policy.

For GPS tracking devices:

• Professional installation is recommended for optimal performance
• Devices must be installed in accordance with manufacturer specifications
• You are responsible for device maintenance and care
• Warranty terms vary by device manufacturer
• Unauthorized tampering may void warranty and service agreements

We provide installation services across major Kenyan cities including Nairobi, Mombasa, Kisumu, and Nakuru.

Payment terms for Fleetr services:

• Monthly subscription fees are billed in advance
• Device purchases require full payment before delivery
• Installation fees are due upon completion of service
• Late payments may result in service suspension
• Refunds are subject to our refund policy
• Prices are subject to change with 30 days notice

We accept payments via M-Pesa, bank transfer, and major credit cards.

You may not use Fleetr for:

• Tracking individuals without their consent
• Any illegal or unauthorized surveillance activities
• Interfering with our platform or other users' accounts
• Reverse engineering or attempting to access our source code
• Sharing account credentials with unauthorized parties
• Using our services to violate any applicable laws

Violation of these terms may result in immediate account suspension or termination.

We provide comprehensive support for our Kenyan customers:

• 24/7 technical support via phone and email
• Online documentation and user guides
• Regular platform updates and improvements
• 99.5% uptime service level agreement
• Local support teams in major Kenyan cities

Contact our support team at hello@fleetr.co.ke for assistance.

Otto is Fleetr's AI-powered support assistant, available 24/7 via WhatsApp. Otto uses large language model (LLM) technology to understand your questions and help you manage your fleet.

Capabilities:

• Answers fleet tracking, device, and account questions instantly
• Looks up vehicle locations, device status, and account details
• Creates and tracks support tickets on your behalf
• Provides contextual help based on your conversation history
• Escalates complex issues to human agents

AI Processing Terms:

• Otto uses LLM technology to understand and respond to your messages
• Messages and fleet data are processed via temporary 5-minute access tokens
• Conversations are logged in accordance with our Privacy Policy
• You may request a human agent at any time by asking in the chat

Limitations:

• Otto cannot make binding account decisions such as billing changes, contract modifications, or account termination
• Responses are assistive in nature and do not constitute legal or professional advice
• Accuracy depends on data quality and system availability
• Recommendations should be independently verified for critical decisions

Human Oversight:

• All support tickets created by Otto are reviewed by human agents
• Account changes require human approval before taking effect
• Fleetr maintains oversight of Otto's operations at all times

Fleetr's liability is limited as follows:

• We provide GPS tracking services on an "as-is" basis
• Tracking accuracy depends on GPS signal strength and network coverage
• We are not liable for delays in data transmission
• Maximum liability is limited to the fees paid in the preceding 12 months
• We are not responsible for decisions made based on tracking data

This limitation applies to the fullest extent permitted by Kenyan law.

Either party may terminate this agreement:

• You may cancel your subscription at any time
• We may suspend or terminate accounts for terms violations
• 30 days written notice is required for termination without cause
• Upon termination, you retain access to data export for 90 days; historical tracking data remains subject to the minimum 24-month retention period and the retention terms of your plan
• Prepaid fees are non-refundable except as required by law

These terms are governed by the laws of Kenya:

• All disputes will be resolvedn courts
• These terms and our handling of personal data are governed by applicable Kenyan law, including the Data Protection Act, 2019
• Terms are subject to applicable consumer protection laws
• Any invalid provisions do not affect the remaining terms

By using Fleetr, you agree that we may use the contact information you provide (including your email address, phone number, and WhatsApp number) to reach out to you with marketing and promotional communications about our products, services, offers, and updates.

• Communications may be sent via email, SMS, WhatsApp, or phone
• We process this information in accordance with the Kenya Data Protection Act 2019
• You may opt out of marketing communications at any time using the unsubscribe link or by contacting us
• Opting out of marketing does not affect service-related or transactional messages (such as billing and security notices)

To manage your preferences or opt out, contact us at hello@fleetr.co.ke.