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Account Settings and Team Members

Give the right people access and keep your account and contact details current.

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Your Fleetr account holds your vehicles, devices, team members, and billing information. Everything in this section is self-service — you manage it yourself without contacting support.

Account Details

View and edit your account information from the Account page:

  • Account name, email, phone number, and address
  • Timezone (used for journey timestamps and reports)
  • Country setting (affects currency and licence type options)

Select Edit on the account page when your role permits it, update the relevant fields, and save. Verify the account timezone before interpreting report boundaries or digest schedules. Changing a country or display preference does not convert previously recorded maintenance costs into another currency.

Switching Accounts

If you belong to more than one account (e.g., you manage fleets for different companies), you can switch between them:

  1. Click the account switcher in the sidebar
  2. You'll see all accounts you have access to, with vehicle and user counts for each
  3. Click an account to switch to it

Your current account is shown with a badge in the sidebar. Switching accounts changes the vehicles, devices, and billing you see — your personal profile stays the same.

Team Members

Account administrators can invite other users to help manage the fleet:

  • Go to Account and find the team section
  • Add a user by email and assign a role:
    • Account Administrator — manage the account's vehicles, devices, drivers, and team, with billing visibility; subscription and feature restrictions still apply
    • Account Member — view permitted account, vehicle, device, and team information; this role does not grant vehicle editing or driver management
  • Remove a team member at any time by unlinking them from the account

Team members log in with their own credentials and can belong to multiple accounts.

Add a Team Member

  1. Select the account whose fleet the person should access.
  2. Open its users/team controls and choose Add Team Member.
  3. Enter the person's name and email, optional phone, and the available account role.
  4. Review the role before submitting: Account Member is intended for permitted viewing, while Account Administrator has account-management responsibilities.
  5. Save. The new-user workflow sends welcome and verification information; ask the recipient to complete their sign-in and verification steps.

For someone who already has a Fleetr user account, use the existing-user linking action where offered instead of creating another identity. Verify the selected person and account before linking them.

Change a Role or Remove Access

Open the user details and use the available edit controls to review their assigned role. Save the appropriate account-scoped role and check their account association. Ask an administrator to help if the role controls are unavailable to you.

To remove someone from this fleet, use the account's unlink action for that team member. Unlinking account membership is different from deleting a person’s user identity or removing a driver profile. Check whether the person should retain access to another account before using broader deletion controls.

Orders

If you've purchased devices or services through Fleetr:

  • View all your orders from the Orders page
  • Each order shows items, quantities, pricing, and status
  • Pay for pending orders directly — click on the order and follow the payment link
  • Review order payment details and keep the order reference for your records

Profile

Update your personal information from Profile:

  • Name, email address, phone number
  • Change or set your password (if you signed up with Google, you can add a password here)
  • View your email verification and Google account connection status

Add or Change Email Addresses and Phone Numbers

The profile supports multiple contact details with one primary email and one primary phone number.

  1. Open Profile and locate the email addresses or phone numbers section.
  2. Add the new address or number and use Verify to complete the displayed verification process.
  3. For phone verification, follow the WhatsApp code instructions; the interface uses a six-digit code.
  4. Once verified, use Make Primary if this should become the main contact detail.
  5. Remove an unused non-primary contact detail after confirming you no longer need it.

The primary phone receives SMS and WhatsApp messages. Additional unverified numbers are not treated as verified links to your account. Keep these personal contact details separate from a tracker's SIM phone number, which is edited under Vehicle → Devices.

Sessions

View all active sessions (devices and browsers where you're logged in) from the Sessions tab on your profile. You can:

  • See device type, IP address, and last activity
  • Revoke individual sessions
  • Sign out of all other sessions at once

Notification Preferences

Control which notifications you receive and how:

  • Choose available notification channels per event type (push, email, SMS)
  • Set cooldown periods to prevent alert spam (e.g., no more than one speeding alert every 30 minutes)
  • Reset to default settings at any time

Notification options depend on your subscription plan — some plans include SMS notifications.

Passkeys

For a passwordless login experience, you can register a passkey:

  1. Go to your profile settings
  2. Click Register a passkey
  3. Follow your browser's prompt (Touch ID, Face ID, or security key)
  4. Next time you can log in without a password
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