Fleetr Help CentreWhatsApp Support and Otto
Get help with your fleet and reach a person when you need one.
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Otto is Fleetr's AI-powered customer support assistant, available 24/7 via WhatsApp. Send a message to +254 745 952 020 to get started.
What Otto Can Do
- Answer fleet tracking, device, and account questions instantly
- Look up vehicle locations, device status, and account details
- Create and track support tickets on your behalf
- Provide contextual help based on your conversation history
- Escalate complex issues to human agents
How It Works
- Send a WhatsApp message to Fleetr's number
- Describe the vehicle or account issue and include the relevant time or error
- Otto uses the available conversation context and authorised fleet information to help investigate
- Otto responds with a helpful, contextual answer
Limitations
- Otto cannot change your billing, subscription, contracts, or account status — these require a human agent
- Responses are informational, not legal or professional advice
- Accuracy depends on data quality and system availability
- Always verify Otto's recommendations for critical decisions
Human Escalation
Request a human agent at any time by asking Otto (e.g., "I want to talk to a human"). All support tickets created by Otto are reviewed by human agents, and account changes require human approval.
Your Rights
Tell Otto if you want to speak to a human. For privacy questions or to request an alternative to AI-assisted support, contact hello@fleetr.co.ke. See the Privacy Policy for the service's published data-handling information.