Fleetr Help CentrePlans, Subscriptions, and Payments
Review your plan, pay invoices, and keep your fleet connected.
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Fleetr offers flexible subscription plans to match your fleet size.
Choosing a Plan
- During onboarding, or from Billing in your account menu
- Browse available plans — each shows included features and per-vehicle pricing
- Plans can be billed monthly, quarterly, or annually
- Select a plan and confirm
The standard trial is 30 days. Check the dates and available features displayed for your account, since subscription and contract terms can differ.
Prepaid Terms and Contract Information
Where offered, choose a prepaid multi-month term and review the quoted total and vehicle count before paying. Prepaid pricing uses the paid vehicle-seat count shown by the checkout; do not assume adding vehicles later is included without reviewing the account's billing terms.
If your account has negotiated contract terms, review the contract information displayed in Billing, including its dates and applicable pricing or retention details. Contact your service provider for a contract change. The help guide does not override the terms shown for your account.
Paying Invoices
Fleetr generates invoices automatically based on your subscription. To pay:
- Go to Billing in your account menu
- Click on an unpaid invoice
- Click Pay Now — you'll be redirected to the payment gateway
- Complete payment using one of the methods offered at checkout, such as M-Pesa or card
- Once payment is confirmed, your invoice is marked as paid
You can also pay via direct payment links sent to your email — no login required.
Changing Plans
You can upgrade or downgrade your plan at any time:
- Go to Billing and click Change Plan
- Select a new plan
- Review the confirmation page for the effective change, prorated charges, and any credit
- Confirm the change
Subscription Status
Check the subscription status page for the current state and payment action. Access is not guaranteed simply because your fleet already has stored data.
| Access state | What it means for you |
|---|---|
| Full access | Eligible viewing and editing actions are available, subject to role and plan |
| Read-only access | Viewing may remain available, but changes and commands are restricted; resolve the billing issue |
| Suspended | Fleet access is blocked until the outstanding billing issue is resolved |
| Expired | Renew the subscription to restore access |
| No active subscription | Choose a plan to continue |
The default billing grace period is seven days, but use your account's displayed dates and terms. Billing routes remain available to resolve payment problems. A suspended or expired account is not promised continued read-only fleet access.
If a Payment Has Not Appeared
Return to Billing and check the invoice status after completing checkout. If the payment provider confirms payment but the invoice remains unpaid, keep the transaction reference, invoice number, amount, and payment time and contact support. Avoid making a second payment just because the callback page did not load.